Please note if you are a retailer based in the European Union (not U.K), Please email us at firstname.lastname@example.org with your VAT Number after your purchase otherwise there may be a further VAT charge.
U.K & Worldwide Shipping
Free U.K Shipping on all orders over £150.
Free Worldwide Shipping on all order over £350.00.
Worldwide Orders Under £350/$450/€400 will be charged £25.00
U.K Orders & European Union
We aim to have your order to you with 2-5 working days in the U.K & Europe. Your order will be dispatched within 1 working day. We always use express courier service, usually a next day delivery but it can take 1-3 days to arrive after dispatch.
International Orders (USA, Europe, Australasia, Asia, Americas etc.)
International orders are dispatched within 1 working day using a express courier service. Below are the delivery times
Delivery aim to Europe(Non-E.U) in 3-6 working days
Delivery aim to the rest of the world in 3-6 working days
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Please return any unopened item back to us within 7 Days or receiving and we will refund you the cost of the item.
Returns / Refunds / Cancellations
You can return your order or cancel the order within seven days of receiving your order for any reason, please return the unopened item back to us on the address we supply. Please email info@MesmerEyez.com and we will supply you with a returns address and returns code. We will refund the cost of the item within 7 days of receiving it, minus any shipping or postal charge. The money will be refunded back to the original card you paid on.
Do colour contact lenses hurt?
MesmerEyez coloured contact lenses are safe. It is, however, important to follow theintructions closely. Each Coloured cosmetic contact lens we supply comes with a detailed care leaflet and we recommend that you and your customers read this before inserting, even if you have used them before.
Contact lenses can become uncomfortable to wear if they accumulate dirt or have not been cleaned properly. It is important that you clean your lenses daily, which can simply be done by changing the lens solution in a case daily. If you do feel any irritation, remove the lenses immediately and leave them in fresh lens solution.
All our coloured contact lenses are designed to be very comfortable as they are made from soft materials that are not noticeable once inserted.
Is ordering with Mesmereyezwholesale.com safe?
Yes, absolutely. Our website is secured using a Secure Sockets Layer which is certified by a leading online security firm. Your card details are not stored on our server and our payments interface is provided by PayPal. If you have any concerns over the security of your information or transaction, please don't hesitate to contact us.
Is it possible to track my order?
Yes. By logging in using the details you supplied during registration, you can keep track of your order to see what stage of delivery it is at.
I no longer require my order, how do I receive a refund?
We will happily refund any order once the items have been returned in original, un-opened condition to the address listed on our contact us page.
What if my lenses are faulty?
If your lenses are not received in perfect condition, you can return them to us, including all packaging, please email us for details. Please also include a note with your name and address on our contact us page detailing the problem.
What marks of quality do your fashion lenses come with?
All lenses sold by MesmerEyez are CE approved for use in the UK & Europe.
What are the specifications of your cosmetic lenses?
The base curve of our MesmerEyez lenses is 8.6 and the diameter is 14.2.
Do I need to have a contact lens fitting to wear MesmerEyez eye accessories?
As our products are not lenses by definition (they are non-prescription plano lenses which do not alter your vision), you don't need a lens fitting consultation prior to wear. However, as the placement of an eye accessory such as these on your eye is something which should be done very carefully indeed; we always recommend you visit your optician for a lens fitting prior to wear - especially if you are a first time user.
Can I wear my lenses overnight?
No - never sleep in your lenses or prolong the use of lenses longer than is necessary. You can starve your eye of oxygen by doing this and cause damage. Always remember to take your lenses out before going to sleep.
How long will my contact lenses last?
The MesmerEyez range of eye accessories and cosmetic contatcs are designed for 1 Day, 30 days, 90 days or 1 year from opening provided the lenses are well cared for, stored and handled properly as indicated on the packaging. Check each product page to see the stated use period.
Are MesmerEyez.com's eye accessories actually contact lenses?
For the purposes of marketing and to enable our customer's to find what they are looking for our products could be marked as contact lenses, color contact lenses, patterned lenses or cosmetic fashion lenses. We would like to point out that the range we stock are actually manufactured in accordance to cosmetic standards and are deemed in UK law to be a fashion accessory and not a contact lens.
Are MesmerEyez's lenses hard lenses or soft lenses?
Our lenses are all what you would regard as a soft lens. They are all soft and flexible, as we offer lenses from a number of brands and suppliers the exact composition of the lenses will vary and as such so will the overall softness and flexibility.